最近临近《战地6》预购，那必是赤石大王不得不品尝的一环。由于Steam中途换过一个账户，所以EA大号绑定了Steam小号，EA小号绑定了Steam大号，寻思趁此机会给换过来。

EA HELP 新界面

按照正常流程首先进入了 EA Help: Official support 页面，映入眼帘的是一个完全陌生的界面，一查才知道EA在8月1号焕新了Help系统，如图。

问题不大，熟练的找到 How to link to an EA Account 选项，拉到最底部点击 Contact us 进入 Connect Flow，填写标题和理由后提交，随后选择 Chat with us 联系在线客服，却收到 This issue isn't supported by advisors 的提示，也就是说在线客服并不支持此类问题的咨询。

更换海外主邮箱&客服对线

随后我选择了 Compromised EA Account 的 Issue，选择平台为 PC 并填写理由后 Submit，再次选择 Chat with us 依旧弹出相同提示，并且在各处都无法找到邮件案例的提交途径。我百思不得其解，本着试一试的想法在 Account Management 将我的主邮箱（@163.com）换绑为海外邮箱（@gmail.com），再次尝试联系客服后居然成功进入排队序列。（以前就听说某宝代购Origin游戏的店铺不接受使用国内邮箱新注册的账户，看来EA再次收紧了这方面的管控）

经过短暂的等待，成功接通在线客服，这里直接贴出对话记录供参考（个人信息已隐去）：

• Inchep (2025/8/3 13:28:39): By continuing, you consent to the monitoring and storing of this conversation, including with an EA vendor, subject to the terms of EA’s User Agreement and Privacy and Cookie Policy. Thank you for contacting EA HELP, my name is Inchep, may I start with your first name please? (通过继续对话，您同意根据EA的用户协议和隐私与Cookie政策，对本次对话进行监控和存储，包括与EA供应商共享。感谢您联系EA帮助中心，我叫Inchep，请问您的名字是？)
• Me (2025/8/3 13:28:59): Hi, Inchep. Have a nice day. You could call me xxxxx. (嗨，Inchep。祝你有美好的一天。你可以叫我xxxxx。)
• Me (2025/8/3 13:29:44): I would like to link my EA account to a new Steam account. The reason is that my previous Steam account is no longer in use due to a potential hacking risk. Additionally, I'm planning to purchase the game Battlefield 6 on the new Steam account. (我想将我的EA账户绑定到新的Steam账户上。原因是我之前的Steam账户因为有被盗风险而不再使用。此外，我还计划在新Steam账户上购买游戏《战地6》。)
• Inchep (2025/8/3 13:30:13): Hello, nice to meet you xxxxx, hope you're doing well? (你好，很高兴认识你xxxxx，希望你一切都好？)
• Inchep (2025/8/3 13:30:17): Thanks for sharing the issue with me. Don't worry will try my best to assist you with the possible options available. (感谢你告诉我这个问题。别担心，我会尽我所能，用可行的办法来帮助你。)
• Inchep (2025/8/3 13:30:21): Could you please help me with the email address of your EA Account and the username? (请问你能提供你的EA账户邮箱地址和用户名吗？)
• Me (2025/8/3 13:31:05): Email: xxxxx@gmail.com, Username: xxxxx (邮箱: xxxxx@gmail.com，用户名: xxxxx)
• Me (2025/8/3 13:33:19): Greatly appreciate your help. (非常感谢你的帮助。)
• Inchep (2025/8/3 13:33:32): May I know if you have tried to link the accounts by following the steps as mentioned on this link: https://help.ea.com/help/account/link-your-console-accounts/ However if you get an error message please do share the error that you are getting? (请问你是否尝试过按照这个链接中的步骤来绑定账户？如果出现错误信息，请告诉我你收到了什么错误。)
• Me (2025/8/3 13:34:48): yes, i have tried. (是的，我试过了。)
• Inchep (2025/8/3 13:35:47): May I know what error are you getting? (请问你收到了什么错误信息？)
• Me (2025/8/3 13:36:07): it told me each EA account can only be bound to one steam account during its usage period. (它告诉我，每个EA账户在其使用期间只能绑定一个Steam账户。)
• Inchep (2025/8/3 13:36:51): Thank you for the confirmation. (感谢你的确认。)
• Inchep (2025/8/3 13:36:54): I am sending you a six-digit code from the account. Please check if you have received an email with the subject line "Verify ownership of your EA Account" in the inbox or spam inbox? If yes please share the code back to me. (我正在从账户发送一个六位数的验证码给你。请检查你的收件箱或垃圾邮件箱，看是否收到了主题为“验证您的EA账户所有权”的邮件？如果收到了，请把验证码告诉我。)
• Me (2025/8/3 13:37:21): sure, the number is 861672. (好的，验证码是861672。)
• Inchep (2025/8/3 13:37:49): So as we have check you want to link an new steam account on your EA account but unable to as there is an old steam XXXXXXXXXX account linked to it before right? (所以，我们确认了，你想在你的EA账户上绑定一个新的Steam账户，但由于之前已经有一个旧的Steam账户“XXXXXXXXXX”绑定过，所以无法绑定，对吗？)
• Me (2025/8/3 13:38:14): yes, it's the old account. (是的，是那个旧账户。)
• Inchep (2025/8/3 13:38:52): So apparently you are allowed to link only one platform link account with an EA account once a life time , so as you are trying to link a new one you are getting this error so we have to escalate your case to our team so that they can grant you the access to link a new one and once granted and updated by our team by email you will be able to link your steam on your EA account you want. So it seems that linking an account has been removed from the normal support queue so apologies but we cannot assist you directly with this however we will be escalating your case to our dedicated team and they will help you with this and email you when you will be able to link your console so we would request you to wait for our team to update you on this by email and that this can take up to 72 hours. and keep checking your inbox for an email from customerexperience@ea.com. (所以很明显，一个EA账户一生中只能绑定一次平台账户。因此，你现在尝试绑定新的账户时会遇到这个错误。我们需要将你的案件升级给我们的团队，以便他们能授予你绑定新账户的权限。一旦团队完成授权并通过邮件通知你，你就可以在你想要的EA账户上绑定新的Steam账户了。看起来账户绑定已经从常规支持队列中移除，所以很抱歉我们无法直接帮助你。不过，我们会将你的案件升级给我们的专属团队，他们会处理此事，并在你可以绑定主机时通过邮件通知你。我们恳请你耐心等待我们的团队通过邮件通知你，这可能需要长达72小时。请持续关注你收件箱中来自 customerexperience@ea.com 的邮件。)
• Me (2025/8/3 13:40:39): Thank you for your assistance. So I need to wait for another respond, right? (谢谢你的帮助。所以，我需要等待另一封回复，对吗？)
• Inchep (2025/8/3 13:41:40): Yes the team will update you by email for the same once they grant the pass to link the new steam so please do wait and the team will update you by email for the same. (是的，一旦团队授予绑定新Steam账户的权限，他们就会通过邮件通知你。请耐心等待，团队会通过邮件通知你进展。)
• Me (2025/8/3 13:42:31): Ok, thank you very much. Is there a case or other channel so that I can confirm the progress? (好的，非常感谢你。请问有没有一个案件号或者其他渠道可以让我查询进度？)
• Inchep (2025/8/3 13:43:31): No there is non but it take up to 72 hours to process and our team will update you by this time on your email. (没有，但处理时间最长为72小时，我们的团队会在这个时间内通过邮件通知你。)
• Me (2025/8/3 13:44:41): OK, thank you very much for taking the time to address my question. (好的，非常感谢你抽出时间来解答我的问题。)
• Me (2025/8/3 13:45:09): I'll waiting for further responding. (我会等待后续的回复。)
• Inchep (2025/8/3 13:45:51): Highly appreciate your cooperation and understanding here. (非常感谢你的配合和理解。)
• Inchep (2025/8/3 13:45:54): Anything else I can assist you with other than this at this moment? (目前除了这个之外，还有其他我可以帮助你的吗？)
• Me (2025/8/3 13:46:15): Not now, thanks. (暂时没有了，谢谢。)
• Inchep (2025/8/3 13:46:33): Thank you for contacting EA Help. If you have any more additional questions, please don't hesitate to reach out to us again! Have a great day ahead. (感谢您联系EA帮助中心。如果您有任何其他问题，请随时再次联系我们！祝您未来的一天愉快。)
• Me (2025/8/3 13:46:55): Have a nice day to you too. (也祝你有个美好的一天。)

对话到此结束，需要等待最多3天，心急吃不了热豆腐，等等更新。

客服回复

3天死线客服回复如下，被糊弄了。

Hi XXXXX,

Thanks for reaching out to us about your EA Account.

We need some more info to help with your case:

What problem are you having with your EA Account?
Have you set up Login Verification? Find out how to set it up and check it’s working here: https://help.ea.com/help/account/ea-login-verification-information/
You can reply to this email or resume your case on EA Help to let us know. Once we’ve heard from you, we’ll look into your issue and get back to you soon.

Thanks,
EA Help

并且关于他提到的https://help.ea.com/help/account/ea-login-verification-information/这个网址，访问提示401身份认证错误。

信件内明确提到了“You can reply to this email or resume your case on EA Help to let us know”，作出以下回复：

Thank you for your response. Regarding my account, I would like to link my EA account to another Steam account. I no longer use my old Steam account frequently, and all my gaming activity has been transferred to my new Steam account. This has caused significant inconvenience for playing Apex Legends with friends and purchasing new EA games. I would like to ask for your assistance in resolving the issue.

I'm sorry, but I can't access the URL you provided (HTTP ERROR 401 error). However, regarding the login verification you mentioned, I have set up two-factor authentication, including Google Authenticator, email, and phone number verification. If you need to verify my account ownership, I can provide reliable verification using any of these methods.

Thank you again for your assistance.

随后收到：

Title: Your Message to EA Could Not be Delivered

Hi XXXXX,

We no longer monitor this email address and want to make sure you get the help you need.

Visit EA Help and log in with your EA Account information. There, you can browse help topics for our games and services. Select the game you need help with to browse our topics, and we’ll direct you to resources and solutions.

You can also participate in discussions with the player community on EA Forums, and follow @EAHelp on Twitter for everything from outage info to news about our games.

Thanks,
EA Help

彻底绷不住了，拿我当立本人整是吧。

目前在EA Help又开了两个案例，这次排队可就没这么顺利了，30分钟起步且越排越长。